Smart Home Community > Tapo Smart Camera > Tapo D235 package notification
< Tapo Smart Camera

Tapo D235 package notification

Tapo D235 package notification

Tapo D235 package notification
Tapo D235 package notification
2025-09-06 17:46:20 - last edited 2025-09-26 08:46:34
Tags: #AI Detection
Model: Tapo D235  
Hardware Version: V1
Firmware Version: 1.1.19

Hello, 

 

I recently had purchased d235 and gave dialing in for the notification. Today I got a package I got the notification for the person and motion but nothing for package I had sensitivity to 8 and now just turned it up to 10. Package is still sitting in my porch in cameras view but no notification at all. 

 

I will upload the screen shot. Thank you

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:Tapo D235 package notification-Solution
2025-09-08 06:24:27 - last edited 2025-09-26 08:46:34

  @ImzKay 


For your case, we recommend reaching out to the support team directly for further investigation. Make sure to include the video of this event, and a screenshot of the playback page that shows this event, where it is tagged with motion and person detection icons, but not package detection. Contact Technical Support

 

Perhaps you can try to adjust the detection zone to full screen, see if that makes any difference.

▶ CES 2026 Meet TP-Link AI Assistant and More New Products!
Recommended Solution
  0  
  0  
#2
Options
2 Reply
Re:Tapo D235 package notification-Solution
2025-09-08 06:24:27 - last edited 2025-09-26 08:46:34

  @ImzKay 


For your case, we recommend reaching out to the support team directly for further investigation. Make sure to include the video of this event, and a screenshot of the playback page that shows this event, where it is tagged with motion and person detection icons, but not package detection. Contact Technical Support

 

Perhaps you can try to adjust the detection zone to full screen, see if that makes any difference.

▶ CES 2026 Meet TP-Link AI Assistant and More New Products!
Recommended Solution
  0  
  0  
#2
Options
Re:Tapo D235 package notification
2025-09-10 23:37:37
Thank you Wayne, Really appreciate your response and input. I have reached out to them and as for now they have recommended to replace the doorbell as they believe it is the doorbell which is defective. Once the new one is received I will complete the test and also try what you have recommended if the problem still is there.
  1  
  1  
#3
Options

Information

Helpful: 0

Views: 544

Replies: 2

Tags

AI Detection
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.