Not working properly

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Not working properly

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Not working properly
Not working properly
2025-09-10 19:28:33 - last edited 2025-10-20 11:36:49
Model: TC40  
Hardware Version:
Firmware Version:

Camera I set up when i arrive home or if I go check later on is facing down and not recording nothing

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Re:Not working properly -Solution
2025-09-11 09:34:46 - last edited 2025-10-20 11:36:49

  @Cr1st1ano 

 

Please share more details of your case. Do you mean the camera doesn't record videos when you're not at home?

 

Does the camera have a microSD card? Or do you have a Tapo Care subscription for it? Based on the different video storage paths, you can refer to the corresponding articles below for troubleshooting.

CES 2026 Meet TP-Link AI Assistant and More New Products!
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Re:Not working properly -Solution
2025-09-11 09:34:46 - last edited 2025-10-20 11:36:49

  @Cr1st1ano 

 

Please share more details of your case. Do you mean the camera doesn't record videos when you're not at home?

 

Does the camera have a microSD card? Or do you have a Tapo Care subscription for it? Based on the different video storage paths, you can refer to the corresponding articles below for troubleshooting.

CES 2026 Meet TP-Link AI Assistant and More New Products!
Recommended Solution
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