M5 Decos appear offline in app following FW upgrade.

M5 Decos appear offline in app following FW upgrade.

M5 Decos appear offline in app following FW upgrade.
M5 Decos appear offline in app following FW upgrade.
Tuesday
Model: Deco M5  
Hardware Version: V3
Firmware Version: Deco M5(US)_V3_1.9.0 Build 20250722

Recently upgraded FW on Deco (8 devices). Since then evey unit except the primary one is not available from the app (show as offline). Network appears to be functioning OK. Green light on all units and I can browse to the web admin of each deco. Have reinstalled app (android) but no luck. Decos are in wifi extender mode on an EE router (UK)

 

Any ideas or known issues?

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#1
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3 Reply
Re:M5 Decos appear offline in app following FW upgrade.
Wednesday

  @Futurewhippet 

Hi, welcome to the community.

Could you please refer to this link to help me submit the Deco APP log here:

How to submit Deco APP log

 

There were several similar feedback in the last few days:

https://community.tp-link.com/en/home/forum/topic/840986

 

Wait for your reply.

Best regards.

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#2
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Re:M5 Decos appear offline in app following FW upgrade.
Thursday

  @David-TP 

 

Have emailed the logs over. Happy to try a beta firmware or app version 

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#3
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Re:M5 Decos appear offline in app following FW upgrade.
Friday

  @Futurewhippet 

Thanks for the APP logs. They have been forwarded to the senior engineer for further assistance.

Please check the email later for more suggestions.

Best regards.

 

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#4
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