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KE110 and connected TRV not following schedule, not following open window detection rules

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KE110 and connected TRV not following schedule, not following open window detection rules

29 Reply
Re:KE110 and connected TRV not following schedule, not following open window detection rules
2 weeks ago

  @Wayne-TP 

hi! I have the same problem with my ke110! The Smart control lose the settings during the day. I have 6 different TRV and this never happened during this 2 years. Only now with the ke110 

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#22
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Re:KE110 and connected TRV not following schedule, not following open window detection rules
a week ago

  @GEORGzer At first, it was recommended to me by the support in my region. Since then, I have left it, because it is much better for testing errors. At the same time, it is more economical because it happened that instead of that, it was still heating even at night.

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#23
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Re:KE110 and connected TRV not following schedule, not following open window detection rules
a week ago

  @Kulisak 

 

Please force close and re-open the app, check if you can still see the same thing on the overview page. Try to test it on another phone.

 

What's the version of your Kasa app? Please ensure it is updated. 

 

 

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#24
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Re:KE110 and connected TRV not following schedule, not following open window detection rules
a week ago

  @Wayne-TP 

 

I am having this problem with all three of the ke110's I own. It is very frustrating. I have checked all the settings as per previous post.

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#25
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Re:KE110 and connected TRV not following schedule, not following open window detection rules
a week ago

  @Snurse  A beta firmware is available for addressing this issue. If you would like to try it, DM me the Mac address of your KE110 and the KH100 hub.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#26
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Re:KE110 and connected TRV not following schedule, not following open window detection rules
Thursday

  @Wayne-TP 

Hi, I tried it on both iOS and Android and it behaves exactly the same when this error occurs. My main setup is via Android where I have version 3.4.402 build 1337. And on my wife's phone where iOS is version 3.4.401 build 1744.

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#27
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Solution-Solution
Thursday - last edited Thursday

Hello everyone, regarding the issue discussed in this thread, our R&D team has provided a beta firmware as a temporary solution. The official release is on the way, i'll keep you posted if there is any progress. If you would like to try the beta, keep watching!

 

Phenomenon Description

When linking one or multiple KE100 units with a KE110 controller, you may observe that connected KE100 devices do not adjust temperatures according to the Smart Control rules configured on the KE110.

 

Workaround

Beta firmware to address this issue is now available to community users. To apply the beta firmware, follow the steps below. 

1. Find the Mac address on your Kasa KE110 and the KH100 hub.

2. Send a message to @Wayne-TP in the following format:

[843126][KE110 Smart Control Failure] + Mac address of the KE110 and the KH100

 

 

Before the Upgrade

(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.

 

 

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
Recommended Solution
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#28
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Re:KE110 and connected TRV not following schedule, not following open window detection rules
Friday

Kulisak wrote

  @Wayne-TP

After extensive testing of the firmware you uploaded to device A8-29-48-18-AC-AF, I am pleased to report that everything appears to be stable, at least regarding the temperature history logs.

However, I would like to highlight an issue that might be related to the error mentioned in my previous correspondence. Regarding my other device, A8-29-48-18-B3-9B (which is not yet running the new firmware), the attached photos show that it is exhibiting similar problems. Please note, I am aware you may already know about this behavior and may have addressed it in the updated firmware.

The device seems to get stuck in a transition state. My schedule is set to 18°C from 00:00 to 05:59, with a target of 22°C starting at 06:00. During the minute of transition, the device defaults to "Frost Protection" mode.

What is particularly interesting is the visual discrepancy:

  • In the Device Overview card, a rising edge is visible just before 06:00, but at 06:00 it drops suddenly to 5°C.

  • In contrast, when viewing the detailed Temperature History, it indicates that the current target is correctly set to 22°C.

Could you please confirm if the new firmware also resolves this specific display and functional discrepancy? Additionally, when can I—or the general user base—expect to receive this firmware update for the rest of our devices?

  @Kulisak  

 

Regarding the inconsistency between the two charts, a specialist will assist in investigating this issue. A support ticket will be sent shortly to the email address associated with your community account. If you no longer use this email or no longer have access to it, please send me a message with your updated contact email address.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#29
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KE110 and connected TRV not following schedule, not following open window detection rules
Yesterday - last edited Yesterday

  @Wayne-TP DM to you.
I have the same problem.
But in addition, last week I encountered the error described here twice: https://community.tp-link.com/en/smart-home/forum/topic/850168 (screenshot of the first post). Unfortunately, I can no longer trace how this error occurred.
Is the beta version the same one that resolves both problems?

 

EDIT:
I just activated boost mode via KE110. Now the app is showing the error. No message appears on the TRV, and there's no motor noise.

Klick on sys setting, TRV reacts and takes over the setting.

 

But after reaching the boost duration (30 min), the same error occurs again.

 

And again, the TRV only reacts after clicking on sync setting.

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#30
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