unable to download clips to iPad Photo Gallery

unable to download clips to iPad Photo Gallery

unable to download clips to iPad Photo Gallery
unable to download clips to iPad Photo Gallery
Monday
Model: TC40  
Hardware Version: V20
Firmware Version:

I am after some help I pulled an old iPad out of my drawer and updated it to the latest iOS version and installed the tapo app but I am unable to download clips to iPad Photo Gallery, just dates downloading to camera memory then nothing appears. if I do the same on my Android phone it downloads it to the gallery find no problems.

 

I can get it into the gallery eventually by having to share it using the share born and then sending it to a folder I have created in the gallery but this is a massive pain in the butt and I am told on a facebook group that other people can download directly to the camera gallery, are they on an older version where the Tapo app did have app missions and as they've updated it it's pulled those permissions with the app Or has this never been the case on iPads and I am being misled?

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#1
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3 Reply
Re:unable to download clips to iPad Photo Gallery
Yesterday

  @mclingo 

 

Make sure the Tapo app is given the Photos permission on your iPad. It's best to give it Full Access.

 

If the videos are not saved to photo gallery automatically, you can download them manually (long-press > download) on the Camera Memory page, then they will be saved to the album/gallery.

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#2
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Re:unable to download clips to iPad Photo Gallery
Yesterday - last edited Yesterday

  @mclingo the issue is there is no way to allow permissions, nothing comes up when you install the app and when you go to settings, tapo there is nothing there to allow either. see attached file - my ipad is as follows:

 

i[ad 5th gen - running IOS 16.7.10

File:
20250930_120206.jpgDownload
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#3
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Re:unable to download clips to iPad Photo Gallery
Yesterday
i figured this out, you have to download a photo first, this then brings up the permissions options, once you've added permissions you can then download clips, please add this to your FAQ for apple devices, download a click does not prompt for permissions settings for some reason
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#4
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