Late notifications
Hello all,
since a couple of weeks my doorbell and also all my other devices (C425) are very slow in the notifications. When someone is triggerd by the doorbell camera, it takes at least 10 to 15 seconds before I receive a notification on my phone. Before that I always received almost immediately the notification.
what can be the issue and how can I resolve this problem?
greetings
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Please test if the same thing occurs on other iOS devices. Which iPhone do you use? And what's the iOS version?
Does it make a difference if your phone is connected to the home WiFi (the same network as the camera) or not?
For your case, we recommend reaching out to the support team for additional assistance. Contact Technical Support In your email, please specify when the issue last occurred. If you can replicate the problem, a screen recording would be helpful. Additionally, generate and submit a diagnostic log from the app after the issue appears. How to get the log of Tapo app
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Are you using an iPhone or an Android phone? Here are some suggestions for Android devices, you may take a look. How to Troubleshoot Android Delayed Notifications on Tapo APP
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@Wayne-TP , thank you for the reply.
I'm using a iPhone
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Please test if the same thing occurs on other iOS devices. Which iPhone do you use? And what's the iOS version?
Does it make a difference if your phone is connected to the home WiFi (the same network as the camera) or not?
For your case, we recommend reaching out to the support team for additional assistance. Contact Technical Support In your email, please specify when the issue last occurred. If you can replicate the problem, a screen recording would be helpful. Additionally, generate and submit a diagnostic log from the app after the issue appears. How to get the log of Tapo app
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- Report Inappropriate Content
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