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Cameras offline

Cameras offline

Cameras offline
Cameras offline
Yesterday
Model: Tapo C420  
Hardware Version: V1
Firmware Version: 1.3.1

Cameras are no longer activating, recording and no live view is available. They are visible and I can access settings, although they are very slow. Signal strength for both is excellent (-38 & - 47) and the H200 hub is connected to the router and showing solid green. 

 

They have been connected to the hub and worked fine for two years. I haven't changed anything, but tried to access them and just get the tap to refresh. 

 

Strangely, there seems to be a small window in the morning when they work, but no other times. There is no schedule set up. 

 

I have reset and reinstalled everything and the problem persists. 

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Re:Cameras offline
an hour ago

  @Len84 

 

  • Make sure the camera and the hub's firmware are both updated. How to update the firmware of the Tapo devices on the Tapo App
  • Make sure the Tapo app is updated. You can try to delete and reinstall it.
  • Use another phone or tablet, check if camera's livestream is available on other mobile devices.
  • Do not enable VPN on your when using the Tapo app.
  • Use the camera's range detection test tool (camera Device Settings > Detection > Wake-up Sensivitiy, Detection Range Test), test whether the camera can still detect movements here.
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