H500 Multiple failed update

H500 Multiple failed update

H500 Multiple failed update
H500 Multiple failed update
2 weeks ago
Tags: #Updates
Model: Tapo H500  
Hardware Version: V1
Firmware Version: 1.1.2 Build 20250409

Hello All

 

My H500 currently on firmware 1.1.2 Build 20250409 and the apps notify my there is an update available for 1.3.4 Build 20250916. Everytime I update it the system mention 'Successfully Updated' however after reopen tge apps, the firmware remain at 1.1.2 Build 20250409.

 

Tried few time to update it but failed. Restarted the hub and router few times. Anyone experienced the same here?

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#1
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6 Reply
Re:H500 Multiple failed update
2 weeks ago

  @shaiful_yazid 

 

Switch H500 to ethernet connection if it was on WiFi. Try to link H500 to another 5GHz WiFi, like a mobile hotspot or the guest WiFi, see if that helps. *Tips: Use the same WiFi name and password for the test WiFi as those of the current WiFi. Turn off the current WiFi, and the hub should automatically switch to the test WiFi.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:H500 Multiple failed update
a week ago

  @Wayne-TP thank you for your reply.

 

FYI I tried both, still didn't solve the issue. 
 

Each time I check, the system ask me to update the same batch of update. 
 

Clueless still at this moment. 

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#3
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Re:H500 Multiple failed update
Monday

  @shaiful_yazid 

 

Can you send me the Mac address of your H500? You may send it through a DM.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#4
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Re:H500 Multiple failed update
Wednesday

  @Wayne-TP 

 

Hi. Do you get my DM? Let me know if didn't 

 

thanks

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#5
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Re:H500 Multiple failed update
12 hours ago

shaiful_yazid wrote

  @Wayne-TP 

 

Hi. Do you get my DM? Let me know if didn't 

 

thanks

  @shaiful_yazid  I don't think so, please re-send it. Make sure to log in to the community first before sending a message.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#6
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Re:H500 Multiple failed update
6 hours ago

  @Wayne-TP 

 

ok sent!

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#7
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