Not able to update
Hi
i am not able to update my x50 5g
tried to
update via app
Update via browser
download the software and update via browser
using google dns and without
and i am still not able to update to
1.1.0 Build 20250719 Rel. 59911
any solution?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi, welcome to the community.
Would there be any error message during the firmware upgrade?
Have you tried to manually update to Deco X50-5G(EU)_V2_1.0.1 Build 20241211 first via web admin UI, then 1.1.0 later:
https://www.tp-link.com/en/support/download/deco-x50-5g/#Firmware
Wait for your reply.
Best regards.
- Copy Link
- Report Inappropriate Content
thank you for your reply
I am not receiving any error.
yes I tried and got the same results
i've been trying the following:
1- update via app
2-update via browser
3-update via browser using download firmware
3- all of the above using google dns
- Copy Link
- Report Inappropriate Content
Hi, thank you very much for your time and patience.
Have you tested on another web browser, such as Firefox, Microsoft Edge?
At the same time, I'd like to follow up on your case via email and ask the senior engineer for more advice.
Could you please send me a copy of the web UI system log:
Would there be any chance for your to record a short video clip of the whole firmware upgrade process?
Thanks a lot.
Best regards.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 141
Replies: 3
Voters 1