Dock vacuum not working

Dock vacuum not working

Dock vacuum not working
Dock vacuum not working
2025-10-16 05:37:11 - last edited 2025-11-10 02:18:00
Model: Tapo RV30 Max Plus  
Hardware Version:
Firmware Version:

Hey,

wondering if anyone could help me as the dock vacuum doesn't turn on when emptying the robot vacuum. The robot pulls itself it to the dock, the robot brush turns and when the dock's vacuum normally should turn on, it doesn't. 
Updated the firmware on the weekend so don't know if that causing the issue?

or is the motor just burnt out? Only a few months old. 
 


 

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#1
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1 Accepted Solution
Re:Dock vacuum not working-Solution
2025-11-10 02:17:56 - last edited 2025-11-10 02:18:00

Update: The issue mentioned in this thread (manual emptying doesn't work) will be addressed in the next firmware release for RV30 Max Plus.

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Re:Dock vacuum not working
2025-10-17 07:45:40

  @Phalaska 

 

Do you mean the auto-emptying doesn't work? Have you tried to empty it manually through the Tapo app? Did you receive any error?

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#2
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Re:Dock vacuum not working
2025-10-18 21:58:52

  @Wayne-TP so what I have found it works when it's doing it automatically, however pressing the button or via the app manually doesn't kick in. 

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Re:Dock vacuum not working
2025-10-20 02:35:43

  @Phalaska 

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. 

 

If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.

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#4
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Re:Dock vacuum not working-Solution
2025-11-10 02:17:56 - last edited 2025-11-10 02:18:00

Update: The issue mentioned in this thread (manual emptying doesn't work) will be addressed in the next firmware release for RV30 Max Plus.

CES 2026 Meet TP-Link AI Assistant and More New Products!
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#5
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