Dock vacuum not working

Dock vacuum not working

Dock vacuum not working
Dock vacuum not working
2 weeks ago
Model: Tapo RV30 Max Plus  
Hardware Version:
Firmware Version:

Hey,

wondering if anyone could help me as the dock vacuum doesn't turn on when emptying the robot vacuum. The robot pulls itself it to the dock, the robot brush turns and when the dock's vacuum normally should turn on, it doesn't. 
Updated the firmware on the weekend so don't know if that causing the issue?

or is the motor just burnt out? Only a few months old. 
 


 

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#1
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3 Reply
Re:Dock vacuum not working
2 weeks ago

  @Phalaska 

 

Do you mean the auto-emptying doesn't work? Have you tried to empty it manually through the Tapo app? Did you receive any error?

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:Dock vacuum not working
2 weeks ago

  @Wayne-TP so what I have found it works when it's doing it automatically, however pressing the button or via the app manually doesn't kick in. 

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#3
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Re:Dock vacuum not working
2 weeks ago

  @Phalaska 

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. 

 

If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#4
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