Model :

Hardware Version : Not Clear

Firmware Version :

ISP :

Hello guys.
Recently that firmware/software update has caused some havoc for one of our clients.
The error reported initially on all apps (both iphone and android) is that the cameras are out of region (theyre not) then they show as offline. Attempting to view the settings causes the app to crash completely.

While I understand there are limitations (as per the stickied note above saying viewing cameras outside of regions currently wont work) we are not in a different region. Hell we are right next to the cameras...
We sold these items to our client understanding the cloud functionality will allow mobile apps to view them. Without this functionality the cameras are useless.

Our main question is: Why does it think the cameras are in a different region? Can something be adjusted?

Thank you.