D235 battery stops charging before it is fully recharged

D235 battery stops charging before it is fully recharged

D235 battery stops charging before it is fully recharged
D235 battery stops charging before it is fully recharged
13 hours ago
Model: Tapo D235  
Hardware Version:
Firmware Version: 7eda

Our D235 charged to 100% before first use. After a few months, we needed to recharge when it was at 20%. It would charge for several minutes, but then stop charging. It took several days to bring the charge above 50%. 
Now one month later the battery is low again, but still stops charging. 
What is wrong with this doorbell?

we are using the USB charging cord that came with the doorbell. 

 

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Re:D235 battery stops charging before it is fully recharged
12 hours ago

  @Dallaire Are you making sure to charge the doorbell while its off? - Have you also allowed the app to catch-up to show true battery % after unplugging?.

 

I found after it's first proper recharge after a month's usage, I noticed the % showed as 9%. Despite charging all day, it was after a few minutes the app would refresh and show 100%.

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