"Please install the dustbin"

"Please install the dustbin"

"Please install the dustbin"
"Please install the dustbin"
Saturday
Model: Tapo RV30 Max Plus  
Hardware Version:
Firmware Version:

Anyone else having the same issue as me?

 

I've recently bought this vacuum < 6months and only used it a couple of times. Just happened recently where this error messages keep appearing and interrupting the cleaning, causing me to do manual intervention to restart or sometimes re-adjust the dustvin attachment.

 

I've tried the following

1. Cleaning all onboard attachments

2. Restarting the device

3. Firmware upgrade is set to Auto - So it's already the latest

4. Cleaning the metal sensors/contact point inside the dustbin and robo-vacuum.

 

Any ideas?

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1 Reply
Re:"Please install the dustbin"
22 hours ago

  @MattPhua 

 

For your case, i recommend reaching out to our forum support team for further assistance. Send an email to support.forum@tp-link.com with the following information:

 

Subject: [Forum ID 845958] "Please install the dustbin"

Model, hardware, firmware version: [user provided]

Device's Mac address: [user provided]

Detailed description of the problem: [user provided]

Other relevant information (pictures/videos/logs, etc): [user provided]

 

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