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H500 v1 losing connection to my C420 cameras when PIR goes off (detecting)

H500 v1 losing connection to my C420 cameras when PIR goes off (detecting)

H500 v1 losing connection to my C420 cameras when PIR goes off (detecting)
H500 v1 losing connection to my C420 cameras when PIR goes off (detecting)
2025-11-13 00:09:45 - last edited 2025-12-04 08:54:21
Model: Tapo H500  
Hardware Version: V1
Firmware Version: 1.3.8

Hi

 

I got a H500 hub 2 days ago and I already having problems with it from day 1.

 

It's connected with RJ45 cable directly to my BE550 router on a 1Gbit fiber connection.

 

The problem:

 

Every battery powered cameras I own goes offline when the PIR sensor on them goes off (4x c420 & 1 x D230 doorbell camera) then after some time coming back online until 1 of the cameras detects or even someone presses the doorbell then they all go offline yet again. (EDIT: SEEMS LIKE THE NEW 1.3.8 FIRMWARE HAVE FIXED THIS ISSUE.)

 

Problem #2

 

sometimes it shows that all cameras have drained their batteries or not enough power (60%+) then back to normal.

 

Problem #3

 

After I switched from H200 hub to H500 hub I can't get connected to 1 of my c420 camera even tho the H500 hub is in the same placement as my old H200 hub? It seems like H500 have poor range than my old H200? i even tried to move the hub 3½ meters closer (maybe firmware updates can fix this?) Resetting the camera didn't fix it.The signal to the camera is 1-2 mostly on 1.

 

 

-SezteC (I might reply late)

 

 

 

 

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1 Accepted Solution
Re:H500 v1 losing connection to my C420 cameras when PIR goes off (detecting)-Solution
2025-11-17 01:32:18 - last edited 2025-12-04 08:54:21

  @SezteC 

 

For your specific case, we recommend contacting our support team directly for assistance. You can send an email to support.forum@tp-link.com with the following information:

 

Subject: [Forum Escalation][ID 848012] H500 v1 losing connection to my C420 cameras when PIR goes off (detecting)

Forum Nickname: SezteC

Thread URL: https://community.tp-link.com/en/smart-home/forum/topic/848012

Model&Version: [User Provided]

Description: [User Provided]

Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]

 

Once sent, a ticket will be created in our support system, and a member of the team will follow up to gather more information or troubleshoot the cause.

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Re:H500 v1 losing connection to my C420 cameras when PIR goes off (detecting)-Solution
2025-11-17 01:32:18 - last edited 2025-12-04 08:54:21

  @SezteC 

 

For your specific case, we recommend contacting our support team directly for assistance. You can send an email to support.forum@tp-link.com with the following information:

 

Subject: [Forum Escalation][ID 848012] H500 v1 losing connection to my C420 cameras when PIR goes off (detecting)

Forum Nickname: SezteC

Thread URL: https://community.tp-link.com/en/smart-home/forum/topic/848012

Model&Version: [User Provided]

Description: [User Provided]

Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]

 

Once sent, a ticket will be created in our support system, and a member of the team will follow up to gather more information or troubleshoot the cause.

▶ CES 2026 Meet TP-Link AI Assistant and More New Products!
Recommended Solution
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