Hi,

I received both the new Tapo H500 and C460 Kit yesterday.

The C460 works fine and connects to the Tapo app without the H500. I wanted to try connecting it to the H500 via my Wi-Fi router (Fritzbox).

I set up both devices on the same network, and they each show different IPv4 addresses:

• H500: 192.168.178.139

• C460: 192.168.178.175

I can ping the H500 without any issues.

However, when I open the Tapo app on my smartphone and try to add the existing C460 camera, the app says that the C460 is not on the same network. 

Interestingly, I can still use the Tapo app to connect directly to the C460 without any problems.

The following connection scenarios work:
✅ Tapo App on smartphone ← Router → C460

✅ Tapo App on smartphone ← Router → H500

However, the following scenario does not work:

Tapo App on smartphone ← Router → H500 ←❌ → C460

Could you please advise on how to resolve this issue? Thanks!

Note: if I do not get a solution within 7 days, I will have to return both devices, as they are unusable for me without reliable functionality.