Dustbin has been removed all the time

Dustbin has been removed all the time

Dustbin has been removed all the time
Dustbin has been removed all the time
2025-12-11 10:04:53 - last edited 2026-01-14 07:32:47
Model: Tapo RV30 Max Plus  
Hardware Version: V1
Firmware Version: 1.3.2 built 251022 rel. 144806

Every time it starts vacuum, ir stops and posts the message: "the dustbin and water tank has been removed. Please install the dustbin".

Dustbin and filter are checked clean and correctly installed. Sometimes only senses that the dustbin is installed when on charging station. 

Every part inspected. No brocken nor diformed parts.

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#1
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2 Accepted Solutions
Re:Dustbin has been removed all the time-Solution
2025-12-15 02:36:09 - last edited 2026-01-14 07:32:49

  @Nelsonvalente 

 

For your case, we recommend reaching out to the local TP-Link support for assistance. Contact TP-Link Support

CES 2026 Meet TP-Link AI Assistant and More New Products!
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#2
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Re:Dustbin has been removed all the time-Solution
2025-12-15 13:02:47 - last edited 2026-01-14 07:32:47
Thanks for reply. Ir came to a point where it's Impossible to use the robot. Every attempt to operate, the dustbin message would soud and stopped the cleaning. Performed all testing, restarts and factory default settings and nothing worked. Opened the unit and carefully cleanned the inside, aspecially printed circuit board and dustbin sensor board. Ir was full of dust Over the boards. Re-assembled the unit and it os right now performing the second room cleaning and has not showned any fault. I believe it must have collected some conductive ir magnetic particules while cleaning wich got onto the boards and got the circuitry confused. Thanks for the help.
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#4
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Re:Dustbin has been removed all the time-Solution
2025-12-15 02:36:09 - last edited 2026-01-14 07:32:49

  @Nelsonvalente 

 

For your case, we recommend reaching out to the local TP-Link support for assistance. Contact TP-Link Support

CES 2026 Meet TP-Link AI Assistant and More New Products!
Recommended Solution
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#2
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Re:Dustbin has been removed all the time
2025-12-15 09:18:56

test

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#3
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Re:Dustbin has been removed all the time-Solution
2025-12-15 13:02:47 - last edited 2026-01-14 07:32:47
Thanks for reply. Ir came to a point where it's Impossible to use the robot. Every attempt to operate, the dustbin message would soud and stopped the cleaning. Performed all testing, restarts and factory default settings and nothing worked. Opened the unit and carefully cleanned the inside, aspecially printed circuit board and dustbin sensor board. Ir was full of dust Over the boards. Re-assembled the unit and it os right now performing the second room cleaning and has not showned any fault. I believe it must have collected some conductive ir magnetic particules while cleaning wich got onto the boards and got the circuitry confused. Thanks for the help.
Recommended Solution
  1  
  1  
#4
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Re:Dustbin has been removed all the time
2025-12-15 13:02:58
Thanks for reply. Ir came to a point where it's Impossible to use the robot. Every attempt to operate, the dustbin message would soud and stopped the cleaning. Performed all testing, restarts and factory default settings and nothing worked. Opened the unit and carefully cleanned the inside, aspecially printed circuit board and dustbin sensor board. Ir was full of dust Over the boards. Re-assembled the unit and it os right now performing the second room cleaning and has not showned any fault. I believe it must have collected some conductive ir magnetic particules while cleaning wich got onto the boards and got the circuitry confused. Thanks for the help.
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  0  
#5
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