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Incorrect Storage Usage Display on Tapo H500 (Shows 0 KB Used)

Incorrect Storage Usage Display on Tapo H500 (Shows 0 KB Used)

Incorrect Storage Usage Display on Tapo H500 (Shows 0 KB Used)
Incorrect Storage Usage Display on Tapo H500 (Shows 0 KB Used)
2025-12-12 07:32:23 - last edited 2026-01-14 07:14:07
Model: Tapo H500  
Hardware Version: V1
Firmware Version: 1.3.8

I would like to report an issue with my Tapo H500 hub.

 

Although the hub records and stores video footage correctly on my SSD (SanDisk Ultra 3D SATA), the Tapo app always shows incorrect storage information.

 

Issue description:

  • The H500 always displays "0 KB of 1,81 TB", even though many recordings exist.

  • Each connected camera always shows only 1 GB of used storage, regardless of the real amount of recorded data.

  • Recordings can be played back normally, so the SSD itself is functioning.

  • The H500 shows all green LEDs and operates normally otherwise.

  • The issue persists even after updating to the latest firmware and restarting the hub.

  • I have reformatted the SSD 3 times via the Tapo app, but the issue still persists.

 

It seems that the app or the hub firmware is not reading or reporting the actual disk usage correctly.

 

Details:

  • Device: Tapo H500

  • SSD: SanDisk Ultra 3D SATA (installed inside the hub)

  • Latest firmware installed (as shown in the Tapo app)

  • Tapo app version: 3.15.112 (Google Play Store)

 

 

Could you please check if this is a known bug and provide a fix or a future firmware update?
I would appreciate any assistance.

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#1
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1 Accepted Solution
Re:Incorrect Storage Usage Display on Tapo H500 (Shows 0 KB Used)-Solution
2025-12-20 20:17:33 - last edited 2026-01-14 07:14:07

  @Wayne-TP 

Hi, 

I replaced my SanDisk Ultra 2 TB SSD with a 1 TB model, and now the storage info shows correctly.
Both disks are the same SanDisk Ultra 3D series. 

I assume the issue is related to the 2 TB model, since the 1TB disk has no problems.

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#4
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3 Reply
Re:Incorrect Storage Usage Display on Tapo H500 (Shows 0 KB Used)
2025-12-12 12:55:19

Hi @Wayne-TP
 

Do you have any idea?

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#2
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Re:Incorrect Storage Usage Display on Tapo H500 (Shows 0 KB Used)
2025-12-15 07:03:41

  @Azenis 

 

The camera’s storage is allocated by the hub in 1 GB increments. Even if the actual usage is less than 1 GB, it will be displayed as 1 GB occupied. If usage exceeds that, an additional 1 GB will be allocated. Based on your description, since you have reformatted the hard drive multiple times, the camera’s stored data has been cleared repeatedly. Therefore, the information you are seeing is normal. We recommend letting the camera continue recording for a while, the displayed occupied storage should gradually increase afterward.

 

As for the hub's storage display, can you share a screenshot here?

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#3
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Re:Incorrect Storage Usage Display on Tapo H500 (Shows 0 KB Used)-Solution
2025-12-20 20:17:33 - last edited 2026-01-14 07:14:07

  @Wayne-TP 

Hi, 

I replaced my SanDisk Ultra 2 TB SSD with a 1 TB model, and now the storage info shows correctly.
Both disks are the same SanDisk Ultra 3D series. 

I assume the issue is related to the 2 TB model, since the 1TB disk has no problems.

Recommended Solution
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  1  
#4
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