@QTPL 

What's the current issue on your devices? Configuration failure? Unresponsive reset? You may share more details here so we can help to provide suggestions.

If you need to reach out to the support team, check here: Contact Technical Support

Techguy61 wrote

Saw your posts about the TP link motion sensor switch KS220M not working. I have been battling these switches becoming unreachable with the Kasa app for a few months. Tried reconfiguring the router wifi but didn't help. What seems to have worked is configuring each of the KS220 switches on the router so they don't have internet access. The Kasa app doesn't seem to show the IP anymore but the Tapo app will under settings/device info. Once you know the IP of the switch, go to the router and configure that IP so it has no internet access. This seems to have stopped the devices becoming unresponsive.

  @Techguy61 

So you’re saying your device becomes unresponsive whenever it’s connected to the internet? Could you describe exactly what’s happening?

By the way, are you also using Home Assistant or any other open-source platform to manage your devices? If you are, it might be worth checking if that’s related – we’ve seen similar issues reported with setups like that before.

Techguy61 wrote

  @Wayne-TP 

Well unfortunately blocking the Internet access to the KS220 modules is not an ideal solution.  Both the Kasa and Tapo apps will control the modules while connected to wifi but clearly do not when you are away from home.  I was ok with that because yes, I have a Home Assistant server and it can control the motion sensor switches no problem and send me a notification when they detect light on via the HA app.  However the Google Home breaks on the modules with blocked Internet so no more "Hey Google turn kitchen off".  The other problem is the Smart control for the time of day that I program to the modules is out of wack and my bathroom motion sensor turns on at 100% instead of 8% at 2:00 am.  As I said, not ideal.  So what is Kasa/Tapo sending down the Internet that screws up only the KS220 modules while all of my other switches and modules?

  @Techguy61 

To clarify, Home Assistant is not a supported third-party by Tapo or Kasa. As such, we can’t guarantee the performance or stability of our products when they are managed through unofficial methods.

When using the Kasa app, you can manage your Kasa devices normally regardless of their internet status. If a device is disconnected from the internet, cloud-dependent features like automations won’t work, but core functions such as turning it on/off, using schedules, and Smart Control should continue to function locally.

Regarding the issue with your device’s Smart Control feature, I suggest you disconnect the device from Home Assistant, set it up again directly through the Kasa app, and reconfigure the Smart Control to see if the problem persists.

However, this doesn’t seem to be the main point of your problem. For the “unreachable” issue you mentioned, I recommend posting a new thread specifically for this case. Please provide more relevant details there. This way, you can get more targeted advice from us or other users on the community.