I have the Tapo RV30 Max Plus. I couldn't find the hardware version but the firmware has been updated as per today 17 January 2026. 

Issue:
The vacuum does not vacuum my black and white carpet, despite having added the carpet on the map and adding carpet boost. I keep getting the error ''cliff sensors obstructed'' but they are not obstructed. 
For reference: I have hardwood floor and multiple carpets but it will not clean the livingroom carpet. 
The carpet in question is black and white, Medium-pile carpet.

The vacuum is less than a month old but not vacuuming the carpet is a dealbreaker. I had the same model in another place which was able to handle a cream coloured carpet with higher density than my current carpet, without issues. 


Things I have tried that did not work:
- Putting the vacuum on different spots on the carpet
- Checking for more updates for Tapo app & my phone (fully updated)
- Deleting and creating a new map > both with and without adding the carpet area (still same error)
- Creating a new map, only for the carpet (same cliff sensor error)
- Putting tape over the cliff sensors trying to eliminate the cliff sensor issue alltogether (also resulted in the same error)

I did not see any option to turn off or do any settings regarind the cliff sensors in-app.

Spot cleaning works until a certain extent (so it's not the carpet density that's the issue), however, I am looking for a hands-off solution to this issue. Spot cleaning for my large carpet is not feasible.
 

Please let me know as soon as possible how to fix this so I remain within the return window.