Home Network Community > Deco > Devices connected but offline
< Deco

Devices connected but offline

Devices connected but offline

Devices connected but offline
Devices connected but offline
Tuesday
Tags: #Network Connectivity
Model: Deco X50-5G  
Hardware Version: V2
Firmware Version: 1.3.1 Build 20250918 Rep 49303

I have a Deco X50-5G (as a fibre router with SIM card back-up) with a couple of X50 satellites. Recently some devices have been going offline - although they are still listed as connected with strong signals in the Deco app and they have IP addresses assigned.

Rebooting the Deco doesn’t make them come back online. Initially I thought it was a problem with the device (for example it was a Nest thermostat that first went offline) but now it’s also happening with an Apple HomePod and a Tapo doorbell so I’m starting to suspect the Deco.

In the Deco app I can still force them to use the 2.4Ghz or 5Ghz band and which Deco it connects to but nothing works. I have been able to ping them using WiFi tools but they are still inaccessible. The Deco reboots every day but that doesn’t seem to do anything.

I am not physically at the property so am unable to reboot the devices which are connected-but-not so any suggestions would be greatly appreciated.

  1      
 
  1      
 
#1
Options
5 Reply
Re:Devices connected but offline
Wednesday - last edited Wednesday

  @Zooropean83 

Hi, welcome to the community.

Can I have the model number of the Tapo Doorbell? Can you still manage the Doorbell on the Tapo App?

Will you come to the place where Deco X50-5G is located soon?

 

It is also suggested to run "Network Optimization" once, as it will reboot the WiFi of Deco to see whether it made any difference.

By the way, may I know your SIM ISP?

 

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for Test! ▶Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN ▶Deco BE65_V2_1.3.0 Added DoH & DoT, Speed Limit and Internet Backup Try to leave a Message if urgent help is required.
  0  
  0  
#2
Options
Re:Devices connected but offline
Wednesday - last edited Wednesday

Hi @David-TP. 
 

The doorbell is a TD21 ( there are also a host of other Tapo devices which are working well, including an H500). One of the bulbs (L535) has now also gone offline-but-still-connected. 
 

I've run Network Optimisation a few times with no difference made. The Deco also reboots every day at 3am. I have also now tried blocking/removing the devices that aren't working but they have the same issue when they reconnect. 
 

The SIM is GoMo/eir (in Ireland) but that's only for back up. The main ISP is a fibre connection. 

  1  
  1  
#3
Options
Re:Devices connected but offline
Wednesday

  @Zooropean83 Sorry I meant to add the doorbell and bulb are showing as offline in the Tapo app. In the Deco app they are connected and have IP addresses. 

  1  
  1  
#4
Options
Re:Devices connected but offline
Thursday

  @Zooropean83 

Hi, thank you very much for the update.

I'd like to follow up on your case via email and ask the senior engineer for further assistance.

Please check whether you've received my email.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for Test! ▶Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN ▶Deco BE65_V2_1.3.0 Added DoH & DoT, Speed Limit and Internet Backup Try to leave a Message if urgent help is required.
  0  
  0  
#5
Options
Re:Devices connected but offline
Thursday

  @David-TP Thank you. Your email has come through so I'll wait for the engineer to get in touch. 

  1  
  1  
#6
Options

Information

Helpful: 1

Views: 90

Replies: 5

Tags

Network Connectivity
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.