Hi  @lflorack 

Thanks for posting here.

How do you access the OC200 when updating the firmware, locally or via cloud access?

Will the reboot get stuck at 65% or 56% every time?

To rule out browser reasons, please try the following:

Troubleshooting Guide for Web-Based Management Interface Anomalies

For your case, please proceed with steps 3, 4, 5, and 6.

  @lflorack 

>> How do you access the OC200 when updating the firmware, locally or via cloud access?

As I stated in my post, I attempted to upgrade the OC200 firmware both via the pop-up on my OC200 (i.e., the cloud) and also via a local file that I had downloaded earlier.  The result was the same in both cases.

>> Will the reboot get stuck at 65% or 56% every time?
 

Yes, each attempt to upgrade the firmware - either via the cloud or via a local file upgrade - the progress bar stopped at 65% (cloud) and 56% (local).

>> To rule out browser reasons, please try the following:

>> Troubleshooting Guide for Web-Based Management Interface Anomalies

>> For your case, please proceed with steps 3, 4, 5, and 6.

When the upgrade progress bar stopped at 65% or 56%, it sat untouched for a number of minutes.  The OC200 then rebooted itself, and the PC screen (browser) showed the reboot sequence with an updating progress bar again, up to the same point that it stopped before, and then the OC200 rebooted again.  All without me touching anything.  That's not a browser or browser cache issue.

Do you have any other suggestions?