@Wayne-TP I am having the same issue, this definitely needs an update on PTZ camera calibration when the fixed camera is tilted down. The PTZ will follow the detected activity but only on horizontal axis.

Hi @Wayne-TP,

I suggest you review the issue raised by @NinjaWiggle, as both @Einclad and I are experiencing the same problem.

Let me explain in more details.

On the Tapo C545D, when the "Smart Dual Tracking" setting is turned on, we expect the PT lens to automatically track the target detected by the fixed lens and continue tracking until the target leaves the field of view.

However, in practice, when the fixed lens is tilted slightly downward (which I believe most users would do when the camera is installed at a higher position), the PT lens does not track the objects correctly. The tracking becomes particularly inaccurate when the moving object (such as a person or vehicle) is closer to the fixed lens.

In your previous response, you mentioned that "Adjusting the fixed lens angle is a physical operation and does not involve software control, so the PT lens cannot determine its current vertical position for alignment." This explanation is not very convincing, because the PT lens should still be responsible for tracking the object based on its own image analysis.

As shown in the example screenshots, the PT lens should be able to tilt downward to track the moving person, but it does not actually perform the tracking.

According to the animation shown in the "Synchronized Smart Tracking" section on the TP-Link Tapo C545D product page ( https://www.tp-link.com/ca/home-networking/cloud-camera/tapo-c545d/ ), the camera should continue tracking as the person walks closer. However, in actual use, the camera does not behave this way.

I believe this is something that could potentially be resolved through a firmware update. Otherwise, the purpose of "Smart Dual Tracking" would be significantly undermined.

For reference, the "Pan & Tilt Correction" has already been executed to ensure the camera is properly calibrated.

  @wayneljw I have set a workaround this, I created an automation scene where if the camera finds something i set it to turn on camera tracking. Downside in doing this is its now tracking pets.

  @wayneljw Hi yes, this is the exact same issue I am facing. What I would suggest is that they can add a manual calibration of the centre point of the pantilt lens.