Model: H110 Smart IR & IoT Hub

Firmware: 1.4.4 Build 251031 Rel.111523

App Version (Android): 3.17.109

App Version (iOS): 3.17.105

Summary

The Tapo app currently forces the user interface language to match the device’s operating system language.

There is no option to select a preferred language within the app.

This creates usability issues for multilingual users, for those who prefer English for clarity, and for users who encounter incomplete or unclear translations.

Observed behaviour

• The app automatically uses the OS language with no override option.
• Users cannot switch the app to English even if they prefer it.
• Troubleshooting becomes more difficult because support documentation and community posts are primarily in English.
• Some system messages appear in the OS language even when the user would prefer to see them in English for accuracy and consistency.
• This affects both iOS and Android versions of the app.

Expected behaviour

• The app should include a language selector in the settings menu.
• Users should be able to choose their preferred language independently of the OS language.
• This is standard practice in many global apps, especially those used for home automation and technical configuration.
• Allowing language override improves clarity, accessibility, and support efficiency.

Impact

The lack of a language selector affects:

• Multilingual users who prefer English for technical terms.
• Users who find the translations unclear or inconsistent.
• Users who want consistent terminology across devices and platforms.
• Support interactions, because users cannot match the app language to documentation or forum posts.
• Troubleshooting, because error messages and system prompts may be harder to interpret in the forced language.

This is a usability limitation, not a translation issue, and it affects all non‑English users.

Request

Please consider adding a language selection option to the Tapo app so users can choose the language they are most comfortable with, regardless of the OS language.

This would greatly improve usability, clarity, and supportability for a global user base.

Thank you for your attention.

Best regards,

John