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Unable to get past door threshold

Unable to get past door threshold

Unable to get past door threshold
Unable to get past door threshold
Tuesday
Tags: #Cleaning Performance
Model: Tapo RV20 Max  
Hardware Version: V1
Firmware Version: 1.2.0

Is anyone able to assist please. I have two door thresholds which are less than 2cm high. The vacuum struggles to get over them, however when it does, it then turns around back into the original room and gets stuck in a cycle or climbing and returning. Please see map as example. Are there any suggestions to make the robot stay in the room and clean? 
 

 

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#1
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3 Reply
Re:Unable to get past door threshold
Wednesday

  @GE1 

 

Robot vacuum's obstacle‑climbing performance may decrease with the mop attached. Have you tried running it without the mop? 

 

Does this happen in every cleaning task? Or occasionally?

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#2
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Re:Unable to get past door threshold
Wednesday

  @Wayne-TP Hi Wayne, I haven't installed the mop yet. It does this every time it is meant to enter a new room with a lip. 

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#3
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Re:Unable to get past door threshold
Yesterday

  @GE1 

 

Your case might require further investigation. To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm.

 

If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.

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#4
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