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D235 keeps alerting phone that it switches from hardwired and back to battery

D235 keeps alerting phone that it switches from hardwired and back to battery

D235 keeps alerting phone that it switches from hardwired and back to battery
D235 keeps alerting phone that it switches from hardwired and back to battery
Saturday - last edited Monday
Tags: #Doorbell
Model: Tapo D235  
Hardware Version:
Firmware Version:

Got a hardwired D235 but for some reason it momentarily switches to battery and then back to hardwired.  Each time it does this iI get 2 phone notifications and it happens day and night.  No way to switch this notification off other than I guess to turn off all notifications which would defeat the point of having it.

 

No idea why it switches as the hardwired power supply always keeps it at 100%. If I could take the battery out I would but it's not user removable.

 

As you can see, it switches for seconds and then switches back.  Thinking of returning it as I think it's a fault and i'm getting fed up with the phone going off at night,.

Anyone else got any ideas?

 

Thanks

Garry

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Re:D235 keeps alerting phone that it switches from hardwired and back to battery
Monday - last edited Monday

And the reply from Tapo Technical Support.........

 

Hi, The Tapo D235 has two power supply options; you can use hardwired connections without batteries. Thanks for using Q&A.

 

 

If this is a technical answer from technical support, it's time to send it back for a refund.

Their own information says the battery is not user removable and it already set to hardwired. 

 

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Re:D235 keeps alerting phone that it switches from hardwired and back to battery
Monday

  @678gary 

 

This article should help, take a look. Why does the Tapo Doorbell still discharge when powered through hardwiring?

 

Regarding the reply you received, this appears to be an automated response from our knowledge base. While this system works well for most situations, we understand that every case is unique. If the response doesn’t quite fit your situation, no problem at all, just request further assistance from a live support agent.

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