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Tapo D235 Doorbell Won't Wake up unless the App is open/live

Tapo D235 Doorbell Won't Wake up unless the App is open/live

Tapo D235 Doorbell Won't Wake up unless the App is open/live
Tapo D235 Doorbell Won't Wake up unless the App is open/live
Sunday - last edited Yesterday
Tags: #Tapo App Related #Doorbell
Model: Tapo D235  
Hardware Version:
Firmware Version:

My neighbour has just bought a D235 Doorbell direct from Tapo online. She bought this because she liked mine and the same model.

However she has a Samsung Galaxy A26 phone, where I have an IPhone.

I've set it up for her, but her Samsung phone will not wake up when the doorbell is pushed or it detects something, unless she has the Tapo App open. I'm fairly sure both those operations this should wake the phone up, like it does on my Iphone. But it doesn't. I've seen some issues this year for the D210/T21, can you help me/ her please.  

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Re:Tapo D235 Doorbell Won't Wake up unless the App is open/live
15 hours ago

  @Happyonetwo 

 

Please be more specific, do you mean the Samsung phone cannot receive Tapo notifications or the doorbell can't detect and record activities (unless doorbell liveview page is opened)?

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#2
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Re:Tapo D235 Doorbell Won't Wake up unless the App is open/live
7 hours ago

  @Wayne-TP 

Hi Wayne

 

Thanks for the reply.

 

This is a Tapo d235 that my neighbour has asked me to fit for her, as she liked my own one. But my d235 is linked to an Iphone

 

Her Samsung A26 Phone with Android OS will only send notifications and pick up a detection and door bell push only when the Tapo app is open/in live view. Not when the phone is in a Home state ie the screen is blank. However the phone screen does show a small Tapo (house) icon when the phone is in a home state/ blank screen. 

 

I've tried rebooting to doorbell, plus also reseting to factory and configuring again. But no change.

 

These may help

Firmeware V1.2.2 BUILD 260210 REL 27165

MAC address 6c-4c-bc-6-9e-34

ISP is EE

Tapo app version 3.17.803

 

If you could help please.

Happyonetwo

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