privacy mode

privacy mode

privacy mode
privacy mode
a week ago
Model: Tapo C410 KIT  
Hardware Version: V2
Firmware Version: 1.3.3

C410 solar camera is going Into privacy mode multiple times per day. I do not understand why it is doing this abd hiw do I stop it please?

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#1
1 Reply
Re:privacy mode
a week ago

  @Squedgehog 

Hi,

Welcome to TP-Link community. 

If the Privacy Mode turns on or off automatically:
    1. Go to Tapo app > Cameras tab > Home Mode or Away Mode to check if your camera is included. If so, preset configurations in Home/Away Mode may change Privacy Mode Status: How to edit Home and Away Mode for Tapo/Kasa Cameras and Doorbells on the Tapo app
    2. Go to Tapo app > Smart tab > Automation to check if any rules toggle Privacy Mode.


 If still the same, try these steps:
    1. Ensure both camera and Tapo app firmware are updated: How to update the firmware of the Tapo&Kasa devices on the Tapo App
    2. Reboot the camera.
    3. Reset and reconfigure the camera: How to Factory Reset Your Tapo Camera: Two Methods

 

Best Regards.

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#2