@0758822936 

Hello,
Welcome to the Tapo community, and thank you for reaching out. We’re sorry to hear that you’re having difficulty connecting to or resetting your Tapo C200, and we’ll be glad to help guide you through this.

Please refer to this FAQ to reset your camera: How to Factory Reset Your Tapo Camera: Two Methods
And then refer to this guide to configure: How to Set Up Your Tapo Camera Using the Tapo App

If the problem persists, contact local customer service team and provide the results of the above troubleshooting steps.

Best Regards.