Poor power connection

Poor power connection

Poor power connection
Poor power connection
Yesterday - last edited Yesterday
Model: Tapo C720  
Hardware Version: V1
Firmware Version: 1.6

I was all excited to get my camera intalled and working but I ran into a problem.

When I powered up the camera/light the power lights did not come on the camera!

 

After waiting a few minutes I went back to the unit and pushed up on the unit from the bottom,

pushing upwards and the light came on.

As soon as I released the pressure the light went off.  :(

 

So there is a power connection problem.

 

Can someone please tell me how to fix this?

Thank you!

 

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#1
1 Accepted Solution
Re:Poor power connection-Solution
Yesterday - last edited Yesterday

  @GeorgieTapo 

 

  Well I had a hunch what the problem was and I was right.

 

 As I suspected the problem was with the mounting screws for the camera.
  I didn't want to over-tighten them and as a result I didn't tighten them enough.
  Because of this the electrical contacts were not solid.
   
  Tightening them more fixed the problem and now the camera/lights are working.
   

Recommended Solution
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#2
2 Reply
Re:Poor power connection-Solution
Yesterday - last edited Yesterday

  @GeorgieTapo 

 

  Well I had a hunch what the problem was and I was right.

 

 As I suspected the problem was with the mounting screws for the camera.
  I didn't want to over-tighten them and as a result I didn't tighten them enough.
  Because of this the electrical contacts were not solid.
   
  Tightening them more fixed the problem and now the camera/lights are working.
   

Recommended Solution
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#2
Re:Poor power connection
Yesterday

  @GeorgieTapo 

Hi,

Thank you for sharing your findings and the detailed explanation!

 

That’s a very helpful discovery — the note about the mounting screws affecting the electrical contact is especially valuable and could help other users who might run into a similar issue.Really appreciate you taking the time to follow up and share the solution!

 

Best Regards,

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