Camera fell, it still switches on but..

Camera fell, it still switches on but..

Camera fell, it still switches on but..
Camera fell, it still switches on but..
a week ago
Model: Tapo C200C  
Hardware Version: V1
Firmware Version:

** no idea what the installed hardware version is, can't check it anymore **

 

So my device fell last night. I put it back up and it was working fine (I could watch the view from my android phone). 

 

This morning it kept saying it couldn't connect. So I tried to do a re-boot, followed all instructions (incl. unplugging it). 

 

I can connect to my camera's network, but I am unable to connect to get a WiFi connection.

Could something have broken when it fell? I just think it's so strange as it is still powering up, connecting to my phone. Just not to the internet.

 

Help?

  0      
0
#1
Options
1 Reply
Re:Camera fell, it still switches on but..
a week ago

  @1977mermaid 

Hi,

For your situation, please refer to this article to reset your camera: How to Factory Reset Your Tapo Camera: Two Methods

Then please configure it on the Tapo APP:How to Set Up Your Tapo Camera Using the Tapo App

 

If the problem persists, contact our customer service team and provide the results of the above troubleshooting steps.

 

Best Regards,

  0  
0
#2
Options