Smart Home CommunityTapo Smart HubC325WB cameras on 2.4g WiFi network show as 'Not on same network' as H500 on 5g Wifi same network
Tapo Smart Hub

C325WB cameras on 2.4g WiFi network show as 'Not on same network' as H500 on 5g Wifi same network

C325WB cameras on 2.4g WiFi network show as 'Not on same network' as H500 on 5g Wifi same network

C325WB cameras on 2.4g WiFi network show as 'Not on same network' as H500 on 5g Wifi same network
C325WB cameras on 2.4g WiFi network show as 'Not on same network' as H500 on 5g Wifi same network
a week ago - last edited Thursday
Model: Tapo H500   Tapo C325WB  
Hardware Version: V1
Firmware Version: 1.3.18 20260423 rel. 12749

I have set up the guest  network on my hub to run both 2.4g and 5g, as the cameras (C325WB) need 2.4g and the hub needs 5g.

 

When trying to add the cameras to the hub, it just says "Not on the same network" when it lists them.

 

If the cameras and hub can't be on the same bandwidth version of teh network, how is the C325WB showing as compatible with the H500?

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Re:C325WB cameras on 2.4g WiFi network show as 'Not on same network' as H500 on 5g Wifi same network
a week ago
**** H500 connects to the router via Ethernet or 5 GHz Wi-Fi only. Please make sure your router supports the 5 GHz band.Routers that do not support 5 GHz (such as TL-WR841N,TL-WR940N) should be connected via Ethernet cable. 2.4 GHz Wi-Fi is not supported for router connection due to its lower speed and higher interference, which may affect video transmission stability. 2.4 GHz Wi-Fi is supported for communication with compatible devices such as IP cameras.
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Re:C325WB cameras on 2.4g WiFi network show as 'Not on same network' as H500 on 5g Wifi same network
Thursday
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