C500 faulty
My tapo c500 gets faulty at times. I Just purchased this cctv about a week ago. Sometimes it works fine, when viewing to my phone on steady viewpoint only, it works fine but when I start to pan the camera, it will reload (the view will freeze and connecting) and then, unable to view the video thru my phone. I Have tried restarting the cctv by switching it off and turning back on, the cctv keeps turning 360 while the camera is pointing upwards, and the led light is red. Already tried rebooting the cctv thru the app but result is still the same.
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Hi,
Thank you for your post.
Could you please confirm whether you are using the original power adapter and cable that came with the camera, and that no extension cable is being used?
We also recommend performing a full reset of the camera and setting it up again to see if the issue can be resolved: How to Factory Reset Your Tapo Camera: Two Methods
If the problem persists, contact our customer service team and provide the results of the above troubleshooting steps.
Best Regards,
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Hi,
Thank you for your post.
Could you please confirm whether you are using the original power adapter and cable that came with the camera, and that no extension cable is being used?
We also recommend performing a full reset of the camera and setting it up again to see if the issue can be resolved: How to Factory Reset Your Tapo Camera: Two Methods
If the problem persists, contact our customer service team and provide the results of the above troubleshooting steps.
Best Regards,
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Painnance wrote
I have done the physical reset method but still had the same issue. Freezing in tapo app. Firmware is updated to latest version
Hello,
Based on your description, “Freezing in Tapo app,” I need to clarify the issue to provide the most accurate help. Are you referring specifically to the live video feed freezing/stuttering while viewing your camera, or is it a different type of “freezing” (for example, the entire app becoming unresponsive)?
If your problem is indeed the live video feed freezing, please refer to this official FAQ for troubleshooting steps: Tapo/Kasa Camera Not Working: Cannot View Camera Troubleshooting Guide
If your issue is different—for example, if the app itself freezes and becomes unresponsive, or if the problem occurs during a specific action other than live view—please describe it in more detail. Providing more context will help me direct you to the correct solution.
Best Regards,
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