Tapo C560WS inconsistent in triggering an automation

Tapo C560WS inconsistent in triggering an automation

Tapo C560WS inconsistent in triggering an automation
Tapo C560WS inconsistent in triggering an automation
2 weeks ago
Model: Tapo C560WS  
Hardware Version: V1
Firmware Version: 1.1.9 Build 260305 Rel.49019n

Hello. I have an issue with my C560WS being inconsistent in triggering an automation, just like what the title said. I set an automation which triggers a "ring" sound on both my hubs (H200 and H500) whenever the camera detects a person(Person Detection). However, it sometimes doesn't trigger the "ring" even if there is clearly a person walking across the camera. Even when the camera records and tags it as person detection, it doesn't trigger the automation that I set sometimes.

 

For troubleshooting, I first did a reboot of the camera thinking it might fix the issue but it still persists. Next, I unbound the camera from the H500, thinking that the "enhancements" from the hub might have caused some issues with the person detection automation like what happened to me in the past that but the issue still persists even when the camera is functioning on its own without any assistance from the H500. I even connected the camera directly to the router instead of the H500 for network connection, still the same.

 

All of these recordings are happening within the detection zones btw so I think there's no issue on that since during the day, where most of the traffic happens, all recordings are set to detection recording. It's an important automation for me since it serves as a "doorbell" of sorts and it was working just fine in previous versions of the firmware of this camera. My C530WS that's located in another area of my house that also has the same automation works just fine as intended. This issue has been going on for a while now but I only reported it today because I've been busy. Hopefully this can be fixed, thank you.

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#1
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3 Reply
Re:Tapo C560WS inconsistent in triggering an automation
2 weeks ago

  @mangaTom19 

Hello,

 If your Smart Action/Automation takes effect intermittently, please try the following steps:

    1. Make sure devices are online and responsive in the app without apparent latency.

    2. Place the device closer to your Wi-Fi router to ensure a strong signal. For checking signal strength, see Part 1 here: How to Check and Fix an Unstable Tapo or Kasa Network Connection

    3. If signal strength is good, but issues persist, try to contact your router support to set your router's 2.4GHz Wi-Fi channel to 1, 6, or 11, and fix the bandwidth to 20MHz.

 

If the problem persists, contact our customer service team and provide the results of the troubleshooting steps above.

 

Best Regards,

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Re:Tapo C560WS inconsistent in triggering an automation
2 weeks ago

  @Hilbert-TP 

1. Yes, it is responsive in the app.

2. It's currently connected to my hub(H500) and has good signal strength (-51RSSI)

3. Again, it's currently connected via my HUB(H500) and my router's setting is already set to that.(20Mhz bandwith,Channel 11).

 

The automation was working just fine before the March update. It was only after the march update (and all the other issues that I encountered with that update unrelated to this one) that started this weird behavior.

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Re:Tapo C560WS inconsistent in triggering an automation
2 weeks ago

  @mangaTom19 

mangaTom19 wrote

  @Hilbert-TP 

1. Yes, it is responsive in the app.

2. It's currently connected to my hub(H500) and has good signal strength (-51RSSI)

3. Again, it's currently connected via my HUB(H500) and my router's setting is already set to that.(20Mhz bandwith,Channel 11).

 

The automation was working just fine before the March update. It was only after the march update (and all the other issues that I encountered with that update unrelated to this one) that started this weird behavior.

Hi,

Thank you for your update.

Based on what we’ve seen so far, this issue may not necessarily be related to the firmware itself, as we haven’t received similar reports from other users after the March update.

 

To assist with this case, a specialist will follow up via email. Please check your inbox later to confirm. If the email you used to register for the TP-Link community is not your contact email, or you cannot access it, please send me your contact email through private message.

 

Best Regards,
 

 

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#4
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