Recovery of T310 Temperature records of the past year

Recovery of T310 Temperature records of the past year

Recovery of T310 Temperature records of the past year
Recovery of T310 Temperature records of the past year
2 weeks ago
Model: Tapo T310  
Hardware Version: V1
Firmware Version: 1.6.0

Hi All,

 

As part of my troubleshooting an issue with my H500 hub intermittently losing WiFi connecion, I tried a complete hard reset of my H500 hub.

Unfortunately this also caused my temperature sensor to reset and I lost about 12 months of outdoor temperature monitoring. :(

 

know that it is possible to migrate temperature sensors between different Tapo hubs.

 

Is there also a way for me to recover and restore my T310 Temperature records?

 

Thanks,

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Re:Recovery of T310 Temperature records of the past year
2 weeks ago

  @Yescire  

 

Unfortunately this cannot be recovered. The sensor data are saved to the hub, they are gone after the hub has been factory reset.

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Re:Recovery of T310 Temperature records of the past year
2 weeks ago

  @Wayne-TP 

I thought that the Tapo advertising says that the temperature sensors get "2 years of cloud data logging" as per the info here:

https://www.tapo.com/en/product/smart-sensor/tapo-t315/

 

So is there a way to recover this seeing as I have onboarded the temperature sensor, back onto the same hub, using my same Tapo account e-mail address login?

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Re:Recovery of T310 Temperature records of the past year
a week ago - last edited a week ago

Yescire wrote

  @Wayne-TP 

I thought that the Tapo advertising says that the temperature sensors get "2 years of cloud data logging" as per the info here:

https://www.tapo.com/en/product/smart-sensor/tapo-t315/

 

So is there a way to recover this seeing as I have onboarded the temperature sensor, back onto the same hub, using my same Tapo account e-mail address login?

  @Yescire 

 

Data stored in the cloud is linked to the device. If a hub is factory reset, that link is broken and the data cannot be recovered.

 

However, data can be recovered in these two reset scenarios:

1. A sensor is physically reset. When you re-pair it to the same hub under the same account, the app will prompt: “This device has been previously configured.” You can then choose to retain its historical settings and data.
2. A Hub undergoes a ‘soft reset’ (holding the reset button for 5 seconds). This reset only deletes WiFi information. When you reconfigure it with the same TP-Link account, you will receive the same “This device has been previously configured” prompt and can choose to keep the data.

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