@osterblade  What specific issue can I help you with? How did your device end up in this state?

osterblade wrote

  @Wayne-TP 

Bad soldering. Why is everything so simple inside and no microchips?

  @osterblade 

Unfortunately, we don’t have and cannot provide that specific information.

Generally, if you run into any problem with the product, you should contact our support team for help. They can help you troubleshoot, and if the product is found to be faulty, they can arrange a replacement. However, if a device has any signs of physical damage from mishandling, that usually means the warranty is no longer valid.