Hello,

I have a Tapo P100 Smart Plug (Hardware Version V2).

The plug was working correctly and was connected to my Tapo account.

I removed the device from the Tapo app because I wanted to reconnect it to my new phone. Since then, I have not been able to add it back.

I have tried:

- Resetting the plug multiple times

- Holding the power button for more than 5 seconds

- Reinstalling the Tapo app

- Using both my old phone and my new phone

- Connecting to 2.4GHz Wi-Fi

- Enabling Bluetooth and Location permissions

- Moving close to the device during setup

The plug cannot be found by the Tapo app and always shows "Device cannot be found".

Model: Tapo P100

Hardware Version: V2

Region: United Kingdom

Please help me recover and reconnect this device.

Thank you.