@NHN-Tapo  

From what I’ve seen, geofence automation problems are usually unique to each setup and depend on the specific device, the local environment, and network conditions. If everything is set up right but it’s still not triggering, it needs to be looked at individually.

Have you emailed the support team to follow up on your case? Please provide your case id, i can help remind them about it.

  @NHN-Tapo 

Phone settings like battery optimization or location permissions (“Always” vs. “Only when using the app”) can sometimes cause apps to run inconsistently. So, even if it’s intermittent, it could still be a settings problem. Also, i noticed you posted another thread about the disconnection issue of the smart plug. If your geofence automation is supposed to control that Plug, then the device being offline is definitely a reason it wouldn’t work. Fixing the Plug’s connection should be your first step.

*I’m not saying this is definitely the cause of your issue. This is just a possible cause analysis I’ve made based on the information available and common reasons for this type of problem, offered for your reference.

As mentioned, if your settings seem correct but the problem continues and the common suggestions don’t help, it becomes a case that needs individual, in-depth analysis.

I understand how frustrating this is. But these types of intermittent issues usually need the support team’s direct investigation to be resolved. Can you provide your ticket ID? I can help remind them to look into your case.