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HS220 New Router, Stopped Working

HS220 New Router, Stopped Working

HS220 New Router, Stopped Working
HS220 New Router, Stopped Working
22 hours ago - last edited 18 hours ago
Tags: #Device Connectivity
Model: HS220  
Hardware Version:
Firmware Version:

I have several TP-Link devices on my network that have functioned flawlessly for years. Several HS220, KS230, KS220M, and KP200 units. Last week our internet provider upgraded us to fiberoptic 2.4/5 ghz Wifi. All my devices reconnected automatically with the exception of every single HS220 light switch. The switches all function manually, but show the red wifi icon.

 

I have taken the following steps:

-shut off and restarted the power at the breaker

-reset the switch using the reset button.

-disabled the 5ghz option on my router so only 2.4 is active.

-I have attempted to reconnect to the app and the switch enables pairing mode, pairs with my phone, and when I am asked to choose my network from the list of networks to connect to, mine is not listed.

 

Any ideas?

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Re:HS220 New Router, Stopped Working
16 hours ago

  @Arctickat 

Hello,

If you fail to set up your Kasa Switch, follow the steps below to troubleshoot.


1. Move the switch closer to the router, tap "RESCAN" to refresh the Wi-Fi list.
2. Ensure the router broadcasts a 2.4GHz signal, or split a separate 2.4GHz network. Kasa Smart devices don't currently support 5GHz networks; most only support 2.4GHz.
3. Manually enter the SSID and password if the network is hidden.
4. Try on a different phone/tablet.

 

If the problem persists, contact our customer service team and provide the results of the troubleshooting steps above.
 

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Re:HS220 New Router, Stopped Working
13 hours ago

  @Hilbert-TP 

 

1. The switch is wired into the socket, I cannot move it closer to the router. I can, however, and have moved the router closer to the switch. 

 

2. I already addressed that in my post.

 

3. My network is not hidden, but I did try that several times.

 

4. Tried my Samsung cell phone and my Samsung tablet.

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Tags

Device Connectivity