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HS220 New Router, Stopped Working

HS220 New Router, Stopped Working

HS220 New Router, Stopped Working
HS220 New Router, Stopped Working
Yesterday - last edited Yesterday
Tags: #Device Connectivity
Model: HS220  
Hardware Version:
Firmware Version:

I have several TP-Link devices on my network that have functioned flawlessly for years. Several HS220, KS230, KS220M, and KP200 units. Last week our internet provider upgraded us to fiberoptic 2.4/5 ghz Wifi. All my devices reconnected automatically with the exception of every single HS220 light switch. The switches all function manually, but show the red wifi icon.

 

I have taken the following steps:

-shut off and restarted the power at the breaker

-reset the switch using the reset button.

-disabled the 5ghz option on my router so only 2.4 is active.

-I have attempted to reconnect to the app and the switch enables pairing mode, pairs with my phone, and when I am asked to choose my network from the list of networks to connect to, mine is not listed.

 

Any ideas?

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3 Reply
Re:HS220 New Router, Stopped Working
Yesterday

  @Arctickat 

Hello,

If you fail to set up your Kasa Switch, follow the steps below to troubleshoot.


1. Move the switch closer to the router, tap "RESCAN" to refresh the Wi-Fi list.
2. Ensure the router broadcasts a 2.4GHz signal, or split a separate 2.4GHz network. Kasa Smart devices don't currently support 5GHz networks; most only support 2.4GHz.
3. Manually enter the SSID and password if the network is hidden.
4. Try on a different phone/tablet.

 

If the problem persists, contact our customer service team and provide the results of the troubleshooting steps above.
 

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Re:HS220 New Router, Stopped Working
Yesterday

  @Hilbert-TP 

 

1. The switch is wired into the socket, I cannot move it closer to the router. I can, however, and have moved the router closer to the switch. 

 

2. I already addressed that in my post.

 

3. My network is not hidden, but I did try that several times.

 

4. Tried my Samsung cell phone and my Samsung tablet.

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Re:HS220 New Router, Stopped Working
9 hours ago

  @Arctickat 

Hi，

Thank you for trying all those troubleshooting steps and for clarifying your setup. We appreciate your detailed feedback.


Given that the issue persists after moving the router closer and trying multiple devices, we suggest one more diagnostic test:
Could you please try creating a Wi-Fi hotspot on your smartphone, and then attempt to connect the HS220 switch to this hotspot network (instead of your home Wi-Fi) during the setup process in the app?
This test helps determine whether the problem is specific to your home network or to the switch itself. If the switch can connect successfully to the hotspot, the issue may be related to your home router’s settings or compatibility. 


In either case, since the standard troubleshooting hasn’t resolved the problem, we recommend contacting your local TP-Link support team for further, device-specific diagnostics and assistance. 

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Tags

Device Connectivity