Some frequently asked questions about TP-Link smart plug and Kasa APP

Released On: 2018-11-27 07:40:50Last update time: 2018-11-27 07:40:50

For basic/advanced settings of Smart Plug/Switch, please refer to following FAQs:

How to connect my TP-LINK Smart Plug to my home network via Kasa?

How to connect my TP-LINK Smart Switch to my home network via Kasa?

How to create a Cloud Account for my TP-LINK Smart Plug in Kasa to allow Kasa to control it remotely?

Advanced settings introduction of TP-LINK Smart Plug in Kasa APP.

How to update firmware of Smart Devices in Kasa App?

 

Q: Can I plug in a power strip to the smart plug?

A: Yes, you can plug a power strip into a TP-Link Smart Plug and turn it on/off via the Kasa app or voice command with Amazon Echo/Google Assistant. The total draw and wattage of devices plugged into the power strip should be within the rated amperage and wattage of the Smart Plug.

 

Q:  Can the Smart Plug/Switch control multiple lights?

A:  Yes, they can as long as the total current draw and wattage does not exceed the rated amperage and wattage of the Smart Plug/Switch.

 

Q:  Does the Smart Plug block both plugs on the socket panel? 

A:  Yes it is possible, but it depends on the model of smart plug you are using.  If outlet access is a concern we recomend using the HS103, HS105 or HS107.

 

Q:  Can I use Smart Plug/Switch on my TV so that Alexa/Google Assistant/Home Kit can turn on/off the TV with voice?

A:  No, most TVs go into standby mode when you turn them off. Since the smart plug shuts off all power once the TV is turned off it would need to be manually turned on after power is restored.

 

Q:  Can TP-Link Smart Plug/Switch work with Apple Home Kit?

A:  No, our smart devices doesn’t support Apple Home Kit, however we are working on compatiblity and hope to have it finished soon.

 

Q:  Can multiple plugs/switches work with Amazon echo? If so, do I need to use separate names for each smart plug?

A:  Yes. While you’re setting them up in the KASA app, you will get the opportunity to set a custom name and icon for each smart device.  When you pair them to Alexa, you also can divide the smart plugs into group to control them. 

For example, you have two plugs, you could name one "Table lamp" and the other one "tree lamp”.  Then group them to be "living room lamps." Then you can ask Alexa to operate then separately or both. 

 

Q:  Can I ask Alexa "turn off power after 30 minutes" since KASA app has timer?

A:  No, Alexa doesn’t support KASA’s timer functions.

 

Q:  Do I need to buy Smart bulbs to be able to control lights with Alexa using your smart plug/switch? 

A:  No smart bulbs are not needed. The switch will control whatever is on the circuit that it's installed on, and Alexa will provide voice control for that device.

 

Q:  Is HS200/HS210KIT a dimmer?

A:  No, HS200/HS210KIT does not have dimmer feature. HS220 is a dimmer switch but it’s only two-way.

 

Q:  Can I manually turn on/off the lamp/other devices via the switch on the HS200?

A:  Yes, when the HS200 is connected to the electrical system properly, you will be able to control the lamp/other devices in the system manually.

 

Q:  Can HS200 work at two wires circuit?

A:  No, you will need at least three wires: Live, Load, and Neutral for the HS200 to work.

 

Q:  Can the HS200 work on two-pole switch as long as the other switch is always on?

A:  Possibly, but only after some circuit modification.  We don’t recommend you to do this, and can’t provide technical support for this kind of application.  Should you want to proceed, we strongly suggest you hire a professional electrician to install it.

 

Q:  Can the HS200 switch be used in a three-way switch light combination (two switches controlling one light)?

A:  It is possible, but only after some circuit modification.  We don’t recommend you to do this, and can’t provide technical support for this kind of application.  We offer the HS210 Kit for a 3-way circuit and recommend this be used instead.

 

Q:  Can I use HS210 KIT with ordinary three-way switch?

A:  Yes, but you have to connect only one HS210 to Line wire and the ordinary three-way switch to Load wire.

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I am having this issue as well. It's really annoying. Can you save settings so that a re-install won't be necessary?Australian Hair Scissors

I have tried to do a factory reset, move the plugs closer, verified my router is configured correctly and does not turn off, changed the channel frequency but nothing seems to correct the issue.

I am having this issue since getting an Asus router. The mini plugs connect,  but they randomly show as local only and then show as unavailable in the Alexa app and cannot be controlled in the kasa app if I am away from home. The plugs worked fine with a Netgear and Tp-link router,  so I'm guessing there is something with the communication with the router. Resetting the router and changing channels on the router and resetting the plugs has not helped. 

My Amazon smart plugs work just fine. 

ONE network hiccup and the smart plug will be "DEVICE UNREACHABLE"

Or suddenly be "LOCAL ONLY". The plug at that point is useless...seems to happen mostly when I'm away...!

TP=Link really needs to fi the problem instead of support wearing down customers with endless questions...!

TP link is the best ever all the time for all the user to use this 

all the best over the tp link app user interface that makes it much much and more better the user interface that deals with the user and thats why everyone wants to use this app for genral as well as the house use for more download the TP link app

I have almost the same problem. Once I set up the Plugs small they start working okay however after 2 or 3 days they quit working. Neither my smart assistant nor Kasa app can detect the devices. I need to set up again each device. If someone has a similar problem I need your support.

 

Have a KC105 camera recording to a SD Card.
Cannot find answers to questions:
1) What is the affect of pressing the Reset? What is reset and how does it affect the SD card?
2) Message says camera and phone don't have the same time. Due to change in DST. How to fix, and will recording be affected?
 

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