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Cloud Server Connection Status: Disconnected

I have 2 cameras at my office.
One works fine.
The other after some days is disconnected from the cloud and can not reconnect.
I had to delete the camera from the app, restart it and add it again.
I don't want to do it again.
The camere continued recording to the computer, I watched from the computer but wasnt able to view it from the mobile in a different network.
Does anybody know how to reconnect to the cloud without restarting the camera?

I have to leave the office for many days and wont be able to do it again.
Sorry for my english and hope you can help me.