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NC 450 camera no live view when away from home

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NC 450 camera no live view when away from home

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NC 450 camera no live view when away from home
NC 450 camera no live view when away from home
2018-02-12 16:26:12
Model :

Hardware Version :

Firmware Version :

ISP :

Hi there,

I recently both a TP link camera NC 450 model and successfully installed in my living room to watch my dog when I'm away.

The cameras is working perfectly when I'm in the apartment and connected to the same wifi as the camera but when I switch to 4G on my phone all gone, i can;t see the live view anymore.

I was expected to be working as soon as I connect to any wifi (more powerful connection) so i got in work and connected to the WIFI and same, no love view is saying the camera is not connected but the camera is connected as long as the green line on the cam is hard.

I'm disappointed as I was expected everything to be smooth and enjoy my new gadget but it looks like I cannot use it for what I wanted.

can you please advice if there are any setting that I have to do in order to be able to access when I'm on different wifi/4g connection then the camera is?

Looking forward for your reply as if I can't get this sorted I'll have to refund it as is useless.

many thanks,
Andreea
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Re:NC 450 camera no live view when away from home
2018-02-12 19:18:43
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Re:NC 450 camera no live view when away from home
2018-02-13 22:13:01
Hi there,

I'm not sure what your time line to reply to our queries, but I would appreciate if you could reply back ASAP.

I cannot use the live streaming when away from home, where the cam is connected. I only have live view when home and connected to the same wifi as my camera. When i switch to 4G data on my phone I lose the live view.

Does this camera require a minimum internet speed which my phone doesn;t have it? But even if this is the case I don;t think it;s true as I've connected on my work wifi and it;s a very powerful speed and still doesn't work, either on phone or cloud.

i have a friend which has the same camera and for him it looks to work perfectly on the app and on the laptop when away from home and I'm just frustrated and disappointed as mine is not working.

Are there any settings? Any updates or anything that I need to do in order to get it working?

Much appreciated your reply.

Andreea
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#3
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Re:NC 450 camera no live view when away from home
2018-02-25 22:55:05
Sorry to say but TP-Link support does not exist, it's a complete lie. They sell products, don't expect any kind of support from this company.Did you create a cloud account on tp-link cloud and registered your cam with the samd credentials by accessing it through the WebGUI?If not, get any friend with some skills on this and asl him to do so. It's quite simple.Without the tpcloud account youwont be able to see it outside your home wifi
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#4
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Re:NC 450 camera no live view when away from home
2018-03-06 15:08:23
Can you open tplinkcloud.com to view your camera when you are on 4G or other wifi?
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Re:NC 450 camera no live view when away from home
2018-03-07 17:10:17
Is the remote control enabled? I have this issue before, and I check the settings on my camera and found the remote control is off, so I enabled and it worked when using the 4G
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Re:NC 450 camera no live view when away from home
2018-03-08 00:36:24
Hi All,

many thanks for your replies.

Yes, I do the remote control ON.

All the settings seems to be ok.

I restarted the camera multiple times and checked if work on 4G and is working for the few minutes and stops working. Is only working when I turn the wifi back on.

the camera is still not working either I'm connected to a different wifi (maybe my 4G is not strong enough, but still doesn't work).

I can't find a reason why I have this issue, and no idea if it;s fixable or not.

I'm thinking to put it up on Adverts and sell it as is not useful for me, maybe will work for someone else.

I'm just tired to restart it everyday and connect the camera again on my app and get it working for few minutes and than down...
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#8
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Re:NC 450 camera no live view when away from home
2018-03-08 16:19:42
Did you have the latest firmware? Cannot think of other reasons. You can contact tplink support for assistance.
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#9
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Re:Re:NC 450 camera no live view when away from home
2019-03-27 12:19:58
did you fix this ? i am having the same issue
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#12
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Re:Re:Re:NC 450 camera no live view when away from home
2019-03-28 02:10:18

joealias wrote

did you fix this ? i am having the same issue

Hi,

 

ensure that the remote control is enabled, the firmware is up to date. 

 

After that, check whether you can view the video with 3/4G network remotely; if not, any error message？

 

you can change another smart phone to give it a go as well. 

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#13
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Re:Re:Re:Re:NC 450 camera no live view when away from home
2019-03-28 08:26:11

Remote control is enabled. Tplinkcloud.com also cant view video 

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