Camera doesnt record
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
My KC120 does not record any motions or send me notifications. I can see in the app that ”activity is detected xx min ago” but nothing is recorded. How can I fix this?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Thanks for your reply.
Please remove the magnetic housing to see the RESET button.Then press and hold for over 15 seconds to reset it.
Then try to reconfigure it and verify whether it works well.
Any updates, please let us know.
- Copy Link
- Report Inappropriate Content
It’s not the hardware..
Today I received an email welcoming me to kasa cam. Then all of a sudden I started receiving notifications. Clips are now showing in the activity center. But the clips are not playable, they are just showing -30:-8 in the timeline.
However if I record manually, the clips are playable as they should be.
- Copy Link
- Report Inappropriate Content
What do you mean that the detected clip is not playable? Is it just spinning or it is a blackscreen?
Could you please show us a picture of it?
Good day.
- Copy Link
- Report Inappropriate Content
Here is a screenshot.
If I record manually it works perfectly. This problem only occurs when the camera records automatic.
- Copy Link
- Report Inappropriate Content
Thanks for your reply.
May I know have you ever tried to hard reset it and give it a go?
Meanwhile, could you please provide your cloud account so that we can do further analysis?
Note: You can send it to us privately via the message feature.
Thanks in advance, and have a nice day.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 2203
Replies: 5
Voters 0
No one has voted for it yet.