Smart Home Community > All Threads > HS110 no energy usage
< All Threads

HS110 no energy usage

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

HS110 no energy usage

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
HS110 no energy usage
HS110 no energy usage
2019-08-03 22:57:15
Model: HS110  
Hardware Version: V2
Firmware Version: 1.5.5

My device has stopped tracking energy usage. But it still tracks runtime.

I've tried completely resetting the device with the same result.

The device is still under its 3 year warranty.

Is this likely a device issue?

  0      
 
  0      
 
#1
Options
3 Reply
Re:HS110 no energy usage
2019-08-05 03:25:15

@Brausmith 

 

Please show us a picture of the bottom label of the actual device. 

 

Then please open the kasa app and go to devices page and tab on HS110 and go to energy page.

 

Please show us a screenshot of this picture as well. 

Note: There is a slide button, you can slide the page  to verify whether you can see energy usage.

 

Besides, try to change another appliance plugged into the HS110. 

 

Best regards. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#2
Options
Re:Re:HS110 no energy usage
2019-08-05 09:41:50 - last edited 2019-08-05 09:42:19

I think I may have found the problem.

When I removed it from the wall outlet to take the photo for you, and where it has been since the day it was installed, I can see that the back of the casing has cracked.

This is only 50% through its warranty period. Do I take it back to the place of purchase, or is it done directly through TP-Link?

 

  0  
  0  
#3
Options
Re:Re:Re:HS110 no energy usage
2019-08-06 07:56:58

@Brausmith 

 

Thanks for your reply.

 

Please contact our tech support via email to verify whether the replacement is qualified. For your information, the serial number and the proof of purchase are needed. 

https://www.tp-link.com/support/contact-technical-support/#E-mail-Support 

 

Good day. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#4
Options

Information

Helpful: 0

Views: 1306

Replies: 3

Related Articles
HS110 does not display Energy usage and randomly power cycles
928 0
HS110 v4.1 firmware 1.0.4 Energy usage showing all zero
1119 0
hs110 ridiculous energy usage stats
2032 0
HS110 no longer shows energy usage
335 0
HS110 Energy Usage
954 0
HS110 Shows up as an HS100 and does not show energy usage
615 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.