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smart bulbs not resetting

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smart bulbs not resetting

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smart bulbs not resetting
smart bulbs not resetting
2019-10-10 20:18:53

Hi guys can you help 

 

Had a fault with my router and virgin came and swapped out my router ...

 

now none of my bulbs are working i tried performing a soft reset and a hard reset but the bulbs will not blink 

 

i had a brand new buld that i have installed and that works perfectly also the 2 smart plugs that i own have been fully reset and are working again on my network 

 

 

so what am i doing wrong ..

 

i have followed the instructions for reset from the new bulb 

 

and still not working or blinking 

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#1
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3 Reply
Re:smart bulbs not resetting
2019-10-10 20:30:32

@lee.rob 

 

Make sure when you turn it on/off that you see it going on and off.

You maybe doing it too fast.

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#2
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Re:smart bulbs not resetting
2019-10-12 08:34:50

@lee.rob 

 

What is the model number of the smart bulb? 

 

Please turn it on and off for 5 times at a slower rate to hard reset it. 

 

If still does not work, try to power cycle it or change another lamp base to install it.

 

May it help and have a nice day. 

 

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#3
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Re:smart bulbs not resetting
2019-10-29 16:56:24

Hi

One thing I found was that the flashing phase takes a good 10 seconds to establish after the last on/off sequence@lee.rob 

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#4
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