Smart Home Community > All Threads > Smart plugs loose connection to network
< All Threads

Smart plugs loose connection to network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Smart plugs loose connection to network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Smart plugs loose connection to network
Smart plugs loose connection to network
2019-10-28 07:41:58
Model: HS100  
Hardware Version: V2
Firmware Version:

Setup 5 of these plugs on my network, all worked fine till yesterday evening when Kasa app told me they were  "device unreachable" and the light on all plugs turned red. As in the UK I'm using a BT router which is working fine so for example I can connect to my Tado heating system etc. 

Ive seen a couple of posts where these plugs are disconnected if these are not reliable they will have to be returned. 

  0      
 
  0      
 
#1
Options
1 Reply
Re:Smart plugs loose connection to network
2019-10-29 10:31:01

@Geoff103 

 

Thanks for your requesting. 

 

It is rare that all the 5 smart plugs are unreliable, so I assume that it is the common wireless connection, which we can do some troubleshooting on it. 

 

First, try to power cycle the HS100 and the main router to verify whether they can reconnect to the host wifi. 

 

If still the same, you can pick up one of them and hold the settings button for 10s and reconfigure it; after that, you can check the firmware version and the signal strength on the device settings page. And take some time to test its performance; you can add the rest smart plugs one by one then.

 

May it help and have a nice day. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#2
Options

Information

Helpful: 0

Views: 1150

Replies: 1

Related Articles
Kasa App on IOS 13 with Smart Plugs
14715 4
Kasa plugs won't connect to "Unsecured network"
8068 0
Smart plugs failure
244 0
Smart Plugs via WiFi extender
1363 0
Smart plugs can’t see wifi
1003 0
To link smart plugs won’t turn off
22757 8
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.