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NC450 KEEPS DISCONNECTING!

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NC450 KEEPS DISCONNECTING!

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NC450 KEEPS DISCONNECTING!
NC450 KEEPS DISCONNECTING!
2019-10-31 13:34:17
Model: NC450  
Hardware Version: V2
Firmware Version: 1.5.2 Build 190924 Rel.CBB87A

My office has 3 x Deco M9 Plus and 3 x NC450. Internet connection is definitely not an issue. The camera keeps disconnecting (LED turns RED) and i have to reconnect the wifi via WPS in order for the camera to be reconnected. Anyone knows what's happening? Please help! 

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#1
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10 Reply
Re:NC450 KEEPS DISCONNECTING!
2019-11-01 03:18:33

@Arctech 

 

Hello, do all the three cameras lose connection at the same time? 

 

Have you ever tried to swap their locations or move them closer to the Deco to ensure the good signal strength?

 

Before firmware upgraded, did the camera work properly? 

 

Try to disable fast roaming on the Deco app and setup QoS as standard and clear all the high priority rules to give it a go.

 

May it help and have a nice day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:NC450 KEEPS DISCONNECTING!
2019-11-05 06:44:46
Hi...not all three, sometimes one, sometimes two, sometimes three.. They're placed very close to the Deco device.. Nope, I had the same problem hence I sent for RMA but still the same problem. I tried with a different wifi router first and when that failed I bought Deco because I thought it was the wireless problem. Will try to disable fast roaming. There's no QoS rules set at the moment.. Thank you!
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#3
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Re:NC450 KEEPS DISCONNECTING!
2019-11-05 08:54:11

@Arctech 

 

Thanks for your reply.

 

You can turn off fast roaming to give it a go.

 

Besides, you can reserve the IP address for the three camera on the Deco app and then take some time to test its performance. 

 

Good day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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Re:NC450 KEEPS DISCONNECTING!
2019-11-25 05:18:13

@Kevin_Z Thanks for the reply. I did as you adviced but the devices are still going offline. I even tried to turn of mesh Technology for each CCTV under the deco app, enabled 2.4Ghz wifi in case its a matter of signal strength, all still disconnected after awhile. What should i do? please help!

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#5
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Re:NC450 KEEPS DISCONNECTING!
2019-12-02 11:31:21

Now the CCTV hangs and the LED goes off. Any updates on what to do guys?

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#6
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Re:NC450 KEEPS DISCONNECTING!
2019-12-03 10:03:08

@Arctech 

 

Thanks for your reply. 

 

Please tell us your cloud account and please provide the MAC address of the three NC450.

Note: You can send to me via direct message privately. 

 

Good day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#7
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Re:NC450 KEEPS DISCONNECTING!
2019-12-23 09:46:02

@Kevin_Z Done. It keeps disconnecting again. Please help!

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#9
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Re:NC450 KEEPS DISCONNECTING!
2019-12-25 07:26:03

@Arctech 

 

Thanks for your reply. Cause the unstable connection issue still exists, we would like to follow up your case via email and do some troubleshooting. 

 

Please check your inbox later. 

 

Best regards. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#10
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Re:NC450 KEEPS DISCONNECTING!
2020-08-22 15:13:01
You should share with other costumers the output, since Iam having the same issue with NC450, connection keeps losing
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#11
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Re:NC450 KEEPS DISCONNECTING!
2022-02-12 15:31:40

Hi, same problem. Using nc450 v2 cam for about a year and started disconnecting wifi every few days or so. Only replugging power source help. This is a serious problem as it occurs every few days and device cant be reachable unless physically powered off/on. Noticed that while it's disconnected from wifi, it is actually running and recording but without wifi connection notifications/alarms doesnt deliver and device cant be controlled from outside at all.

Device is on latest firmware. It might be a software bug and can be solved with a firmware. Appreciate support from Tplink.

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#12
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Views: 2429

Replies: 10

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