Smart Home Community > All Threads > HS100 WiFi connection
< All Threads

HS100 WiFi connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

HS100 WiFi connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
HS100 WiFi connection
HS100 WiFi connection
2020-02-04 23:49:46 - last edited 2020-02-05 16:59:39

I have 3x hs100 smart plugs. One of them in the house and the other two in the outhouse. My phone cannot get a WiFi signal in the outhouse but one of the smart plugs can and the other can't. 
 

The one which can is hardware version 4.1 and firmware 1.0.3

 

The one which won't connect is hardware version 2.1 and firmware version 1.5.8

 

I set them both up in the house so they are both setup properly and if I test them in the house again they connect instantly. 
 

I wonder if anyone has any idea why one connects but the other can't?


Many thanks,

Tom

 

  0      
 
  0      
 
#1
Options
1 Reply
Re:HS100 WiFi connection
2020-02-12 11:39:20
Hello, are they in the same location and same socket when they are outhouse? Please try to unplug the HS100 which won't connect and plug it back to see if it can connect sometimes. You mentioned that phone cannot get a WiFi signal in the outhouse as well, so even though on plug is connected, the signal might be very weak, it's recommended to adjust the location or antenna of your WiFi router to see if the signal could be better. Hope it helps!
  0  
  0  
#2
Options

Information

Helpful: 0

Views: 626

Replies: 1

Related Articles
Connection issue with the hs100
1190 0
Smart Wi-Fi plug HS100
899 0
HS100 won't connect to my WiFi
16657 3
HS100 connection problems
620 0
Hs100 unable to connect to my smartplug wifi
797 0
HS100 connection problem. And solution.
1176 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.