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Hi,
My KC110 for some reason no longer allows the vertical view to move either up or down, it has been working fine since purchasing back in Oct/ Nov 2019. When I try to move it I now get a message saying "you have reached the end" with no movement. The horizontal view works fine.
Any advice on how I fix this?
Thank you in advance, Kate
Hello, please reboot the camera first, if it still the same, factory reset the camera and reinstall it. This is the way to reset: rotate the camera upward to see the RESET button, press and hold for over 15 seconds.
Then refer to the instruction below to reinstall it.
https://www.tp-link.com/support/faq/1957/
Good day.
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