Unable to detect wifi on Tapo app when adding C100 camera

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Unable to detect wifi on Tapo app when adding C100 camera

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Unable to detect wifi on Tapo app when adding C100 camera
Unable to detect wifi on Tapo app when adding C100 camera
2020-11-10 03:44:20 - last edited 2020-11-18 06:58:09
Model: Tapo C100  
Hardware Version:
Firmware Version: 1.0.16

Hello folks,

 

I bought two Tapo C100 camera & first time installation went pretty smooth. Yesterday morning, both the camera's went offline for some reason. The home wifi (2.4 Ghz, Nokia G-2425A GPON ONT device) is up. But for some reason, the camera LED has the green color blinking slowly indicating I guess unable to connect to wifi. All my other devices ( smartphone, tablet, chromecast ) are able to connect fine though. 

 

I have reset both the cameras couple of times & attempted fresh installation. Once I connect to the camera's wifi & detect the camera, I am not able to see the wifi SSID in the list of available networks. Selecting Other and manually the wifi info also doesn't help. The cameras were operrational for more than a week btw.

 

Please advise.

 

Thanks.

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Re:Unable to detect wifi on Tapo app when adding C100 camera-Solution
2020-11-18 06:56:42 - last edited 2020-11-18 06:58:09

@MoRay 

Good day,

Sorry for the delay.

Are you still have the same issue?

 If yes, please refer to the following suggestions:

  1. If It is not able to detect Nokia, is it able to see other wireless network?
  2. Could you please change the wireless channel on the 4ghz of Nokia to be channel 1/6/11?

Thank you very much!

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Re:Unable to detect wifi on Tapo app when adding C100 camera-Solution
2020-11-18 06:56:42 - last edited 2020-11-18 06:58:09

@MoRay 

Good day,

Sorry for the delay.

Are you still have the same issue?

 If yes, please refer to the following suggestions:

  1. If It is not able to detect Nokia, is it able to see other wireless network?
  2. Could you please change the wireless channel on the 4ghz of Nokia to be channel 1/6/11?

Thank you very much!

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